What They Do:
Tellers and banking representatives help customers with everyday banking needs, including deposits, withdrawals, account questions, payments, and basic account services. They may also introduce customers to additional banking products and connect customers with other members of the banking team.

Where They Work:
Banks, credit unions, and community financial institutions.

Training & Credentials:
A high school diploma is often enough to get started. Most employers provide on-the-job training in banking systems, customer service, and financial regulations. Strong communication, math, and computer skills are important. With experience, employees can advance into banking, lending, or management roles.

Salary Average (Massachusetts):
Entry-level: $40,000–$48,000
Mid-level: $48,000–$58,000
Experienced: $58,000–$65,000+

What They Do:
Retail and relationship bankers work directly with customers to open and manage accounts, answer financial questions, and help customers find banking products that meet their needs. They may assist with loans, credit, mortgages, and other financial services while building long-term customer relationships.

Where They Work:
Community banks, regional banks, and credit unions.

Training & Credentials:
Many people move into this role after gaining experience as a teller or banking representative. Employers provide training in banking products, financial services, and compliance. Additional education or industry training can help with advancement.

Salary:
Entry-level: $45,000–$55,000
Mid-level: $55,000–$70,000
Experienced: $70,000–$85,000+

What They Do:
Loan and lending specialists help individuals and businesses apply for financing. They review applications and financial information, collect documentation, explain loan options, and help guide borrowers through the lending process.

Where They Work:
Banks, credit unions, mortgage companies, and other financial institutions.

Training & Credentials:
Banking or customer-service experience can provide a starting point. Training in lending, credit, and financial analysis can help you advance. Mortgage lending positions may require NMLS licensing. With experience, lending specialists can move into loan officer or commercial lending roles.

Salary:
Entry-level: $45,000–$55,000
Mid-level: $55,000–$70,000
Experienced: $70,000–$90,000+

What They Do:
Branch managers oversee the day-to-day operation of a bank branch, including staff, customer service, sales goals, compliance, and community relationships. They may also work directly with larger or more complex customer accounts.

Where They Work:
Banks and credit unions.

Training & Credentials:
Branch management is typically reached after several years of banking experience. A college degree may be preferred by some employers, but leadership experience, strong banking knowledge, and a record of success can also support advancement. Many managers begin their careers in entry-level branch positions.

Salary:
Entry-level management: $60,000–$75,000
Mid-level: $75,000–$90,000
Experienced: $90,000–$110,000+